Overview
Regional Logistics Company Optimises Inventory and Boosts Customer Satisfaction
Location: India
Introduction: A regional logistics and warehousing company was looking to gain a competitive edge by leveraging real-time data across its expansive operational network to improve delivery performance and inventory management.
Challenge
The client faced significant issues with delivery delays and sub-optimal inventory levels due to a lack of visibility into its global supply chain. Tracking shipments and metrics across 50+ warehouses was impossible with existing systems.
Solution
We developed an advanced real-time Supply Chain Analytics platform. This solution tracks shipments, inventory, and delivery metrics in real-time. It complexly integrates multiple data streams including IoT sensors, ERP systems, and GPS tracking data using Azure Synapse and Power BI streaming datasets to provide a unified, actionable view across all 50+ locations.
Impact: This system achieved a 35% reduction in delivery delays and optimised inventory levels, saving the company $5M annually. Furthermore, customer visibility into their supply chain led to a 42% improvement in overall customer satisfaction scores.